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Frequently asked questions

 

 

What can I use Ogo for?

Ogo is a personal mobility device that has many uses. It is designed to be used for where ever pedestrians can access. It can be used as a wheelchair, a toy, a piece of sports and recreational equipment,  a general means of personal mobility for those who find it difficult or prefer not to walk. Use it indoors, outdoors, work, and play. Ogo levels the playing field.

Some will want to replace mobility scooters, golf carts, or use Ogo for city or park tours. Ideal for the beach, off road/ farms, formed mountain bike tracks and sports venues. We have folks wanting to use it as a platform and tactical device for football, tennis, basketball, fencing, field athletics, archery, hunting, fishing - the possibilities are almost endless.

Ogo is designed to be used wherever a pedestrian has access, with some limitations-for example stairs, escalators, extremely rough or slippery terrain. 

Some countries or jurisdictions have restrictions on where such devices can be used. It is the buyers responsibility to check their jurisdiction's regulations. 

The bottom line is freedom, independence and coolness.

 

Available colours

For the first production run the Ogo is available in five colour options- Green, Blue, Orange, Purple and Black. After our first run, the Ogo will be colour customisable.

 

Weight restrictions

Presently Ogo supports weight up to 110kg.

Further development continues for the Ogo to suit a wider range of people - including children and those of a heavier build.

 

Speed restrictions

One of the key attractions is that Ogo will travel up to 20 kph /12 mph. 

But some countries do have restrictions.It is the buyers responsibility to check their jurisdiction's regulations and advise us. 

We will factory set the speed according to your specific jurisdiction requirements.

For example; in Australia speed limited to 10kph; in the United Kingdom it is limited to 4mph/6.5 kph

 

Will it go through common household doorways?

The unit will go through standard household doorways, which are typically 28-30 inches, or 710-760 mm

OGO specs: Standard tyres: Width - 630 mm / 25.2 inches. All terrain kit - 830 mm / 32.7 inches.

The "all-terrain" wheel will likely not fit through standard household doors.

Here's a link to the product specifications

 

Public bathroom?

No two public restrooms are the same!  Provided the restrooms comply with accessibility regulations the Ogo will easily fit.  Ogo is one of the most compact and manoeuvrable chairs available. It will turn on its axis.

 

How much warning do you have before the battery dies and you are stuck somewhere?

The remaining battery power is shown on the unit controller with a series of bars. The device will warn you, alarm and shaking; when the battery is close to needing a charge. It also has several built-in safety features.  

Note the battery will discharge more quickly when used off road, at speed or up slopes.

Refer to the Segway’s manual for more battery information

 

How steep of an incline can it go with someone in it?

Provided sufficient traction 20%-25% incline up, and about 30% incline down for <110kg. We have some video clips of Marcus going down 30% ramp. https://www.youtube.com/watch?v=hDCBvjHWyws

The self-balancing platform and dynamic seat ensures the user is kept horizontal up or down.

 

What is the weight Maximum?

Up to 110kg or 242lbs

Here's a link to the product specifications

 

Can I transport the Ogo by air?

You need to check the airline’s policy, as the Ogo has powerful Lithium ion batteries, considered Dangerous Goods. Their prima facie position is to refuse to allow Lithium ion onto the aircraft.
You are advised to familiarise yourself with each airline’s policy before you travel. The protocols are frequently well buried in their travel conditions / policy documents,  

The Ogo can be safely transported by plane as the body is made of high density polyethylene that is very impact resistant, and it does seem to comply with the protocols of the airlines we have travelled with. Our team have flown with the Ogo as Marcus’ medical device and therefore as checked in baggage (free of charge) on a number of airlines both within New Zealand, to Australia and throughout USA. Buried within the airlines terms were protocols allowing wheelchairs with Lithium ion batteries provided they are left intact- affixed to the chassis of the Ogo, and the controller (start / stop switch) remains separate.

We transported the Ogo in its own secure aluminium box .

We suggest you allow yourself a bit more time at check in, ask the operator to discuss / find out about the airline policy with their cargo manager or supervisor.

  • What about travel to Europe?
    You'd need to check the airline policy; however we believe that most US airlines are required to transport wheelchairs (or 'Personal Mobility Devices') for FREE under the ADA. Here is the link for United Airlines (but you should check the rules for your carrier)

  • Do you have a travel box?
    We are considering a design for a box especially for transporting the OGO. Meantime we will ship in a honeycombed cardboard box.

  • Does Ogo have an adapter for use in other countries?
    The batteries will handle all voltage. You will just need the local adaptor for the lead / plug- supplied (fits into rear compartment nicely). Ogo has its own built in transformer. The one lead / plug will recharge both the power base and the Ogo electronics at once.

 

What are the security features of the Ogo?

The Ogo Evolution I can only be started with a remote control.   The Ogo switches off automatically if the operator “falls out”.  As long as you have the "InfoKey" controller with you, NO ONE can get on your OGO and drive away with it!  If anyone tries to move it an alarm will go off.

 

Does it come with armrests?

Most users find that they don’t need armrests. The dynamic seat does all the work and keeps them very secure. Nevertheless some folks will want armrests. The team are working on a range of adjustable and removable armrests and back supports.

 

Can you transport the Ogo in a car?

The Ogo Evolution 1 can be easily transported in a small hatchback, van or SUV.  Perhaps one, but normally two able bodied people can either lift it manually into the back of the vehicle, or it can be driven or pushed easily up a ramp.

The handgrips are strong, and can easily take the weight of the Ogo when lifting or with a hoist.

  • Do you know of a lightweight, transportable ramp one could use to get the Ogo in & out of a regular (not specifically accessible) vehicle?
    This company has fairly lightweight ramps that could be used to get the OGO into a vehicle like a mini-van or small SUV. They cost under USD400, but there may be better deals out there. We will be developing our own ramp.

  • I have a wheelchair van with ramp; how can I secure it for transport?
    You will find the Ogo, with you on board; will easily go up ramps of say <25deg. and into a van.
    There are many points on the Ogo one can secure it (with legs down) to the tether points of the vehicle - through the handgrips, through the wheels, and simply by strapping over the top.

 

How does the Ogo deal with obstacles?

If the Ogo comes across an "obstacle" that it is unable to handle say over 50 mm / 2 inch. the machine would stay balanced but keep trying to go in the direction you are pointed. It would then give you warning vibrations to let you know you are pushing the machine to do something beyond what it is capable.

We recommend that if you are traveling at high speed in an off road environment, you use the all terrain or turf wheels.  These reduce the impact of rocks/bumps/etc and make for a much smoother ride.

The Ogo is near impossible to tip over.  The only way this would happen would be if the tyres loses traction with the ground, for example on a wet, steep slope.

The balancing system will continue to keep the user upright until the Ogo is switched off. In the unlikely event something happens to the mechanics, the Ogo will sound a warning and shake - giving the user plenty of time to stop and lower the stabilizing feet.

When navigating around an office, the Ogo is able to turn with extreme precision, becoming a part of your body.

When using at night, use the lights.

Like any machine, the Ogo does have its limits, but if used responsibly, it is extremely safe and fun.

 

Since I will probably miss the current promotion, how much does the off-road kit usually cost?

USD350

Can we get third party funding to purchase our Ogo?

It depends. Some insurers and public funders won’t fund as the Ogo is not classified as a medical device.

We do know of some instances where, on the recommendation of health professionals / occupational therapists, some will because of the unique benefits to the user.

 

Apart from cash, are there other ways to fund the purchase?

An Ogo is ideal for crowd-funding -friends, family, interest groups or public campaigns. There are a number of foundations and charities that will assist and service groups such as Rotary and Lions may also be able to help. We have heard of charities running competitions (for an Ogo).

Our agent in Atlanta has arranged a an unsecured lending facility on very reasonable terms through a reputable funder.  Your own local finance company or bank may be able to help too!

 

Can you give me some idea of shipping fees, customs duties, and taxes?

We are presently working hard to improve the logistics and cost of freight and importing the Ogo. Now that we have some idea as to volumes we can more sensibly talk to our shipping brokers for the best solutions.

As it stands all purchasers are responsible for the import tariffs (if any) customs clearance and broker fees and local consumer taxes.

Stand by for developments.

 

Where are the controls on the Ogo Evolution 1 located?

The controls can be located on either side (left or right) of the Ogo. The joystick is at the front, and the on / off, steering mode and seat control adjustment controls are at the rear -to avoid accidental knocking.

There is an accessory lock on the opposite side to the joystick for trays, smartphone holders etc.

 

Safety measures

Whilst the Ogo has the best safety and redundancy features of any self balancing device, users will need to be competent using the Ogo before going into public areas (at least 60 minutes practice recommended).

We recommend users wear safety helmets and any other protection they consider appropriate.

Users should always use the Ogo responsibly, within their competency and always be mindful of the safety of others. For example, to travel at pedestrian pace when among pedestrians. 

Ogo has in built safety features that will shut it down. For example Ogo will come to a stop if it comes up against a high kerb or obstruction that it is unable to traverse  -meaning that it is very unlikely to tip backwards. 

We do not accept responsibility for users safety if Ogo is used irresponsibly or for anything other than it’s purpose.

 

What do family members and professionals think of Ogo?

Ogo is not just about the users. Family and friends of those who have trialed the Ogo love it too. They have told us that their homes are a happier and healthier environment - that Ogo means more freedom and independence for them and increased opportunities to get back into activities they had given up - walking the bush trails, sports, rediscovering the beaches and parks, shopping. Just participating in life with their partners. “Grabbing life by the wheels”.

Caregivers tell us that they are not required to be in constant attendance, there is less strain on their own bodies having to manage manual wheelchairs or hefting heavy powered chairs.

Health professionals really like the Ogo because it requires upper body movement - exercises core muscles of their clients. There is less wear and tear on shoulders and arms, assists functionality of digestives. The increased freedom and independence, also assists mental and spiritual well being often resulting in a more positive outlook which aids recovery or therapy.